Airloom is primarily an online retailer. Our dispatch location is in Cape Town.
We ship nationally within South Africa, excluding PO Boxes, farms and rural areas. All goods in transit are insured.
This Shipping Policy excludes the Sample Service. The t’s and c’s of the Sample Service can be found here.
We ship to an address, not a person. This may mean that the parcel may be left with a responsible person at the specified address. This responsible person may include, and is not limited to, domestic assistants, security, etc.
From Cape Town, shipping to major centres in South Africa takes 2-4 days. Remote and rural areas may take up to 7 working days.
Deliveries take place during business hours.
Shipping on Airloom is included in the price of the item(s) you are purchasing.
As such, shipping is free for orders over R1500.
For orders less than R1500, a standard, non-refundable delivery charge of R125 (incl. VAT) applies.
Should you wish to return an item, our shipping policy on returns is as follows:
Airloom uses a door-to-door service via a 3rd party courier. This means that the shipment is delivered to the address, not the person.
Free Shipping for non-flooring orders over R1500