Shipping Policy

Airloom is primarily an online retailer. Our dispatch location is in Cape Town.

We ship nationally within South Africa, excluding PO Boxes, farms and rural areas. All goods in transit are insured.

This Shipping Policy excludes the Sample Service. The t’s and c’s of the Sample Service can be found here.

We ship to an address, not a person. This may mean that the parcel may be left with a responsible person at the specified address. This responsible person may include, and is not limited to, domestic assistants, security, etc. 

SHIPPING LEAD TIMES

From Cape Town, shipping to major centres in South Africa takes 2-4 days. Remote and rural areas may take up to 7 working days.

Deliveries take place during business hours.

DELIVERY CHARGES

Shipping on Airloom is included in the price of the item(s) you are purchasing. 

As such, shipping is free for orders over R1500.

For orders less than R1500, a standard, non-refundable delivery charge of R125 (incl. VAT) applies.

SHIPPING POLICY ON RETURNS

Should you wish to return an item, our shipping policy on returns is as follows:

  • Please notify us within 7 days of receiving the item.
  • A collection fee of R265 (incl VAT) will be applied to the return.
    • The collection fee may be paid by the customer; or,
    • The collection fee will be deducted from any refunds that may be payable
  • Airloom reserves the right to re-quote the collection fee based on:
    • The number of items in the return
    • The weight of the return
    • The dispatch location of the return

THIRD PARTY COURIER

Airloom uses a door-to-door service via a 3rd party courier. This means that the shipment is delivered to the address, not the person. 

We strongly discourage our courier partners from entering the delivery residence. Our rugs can be heavy and cumbersome - please allow for this when you receive the package. Please note that our courier partners are not expected to move furniture and/or install the product.

Free shipping

Free Shipping for non-flooring orders over R1500